Microsoft Teams for Communication
Duration: 3 Hours
About: This instructor‑led course focuses on using Microsoft Teams as an effective communication platform for everyday work. Participants will learn how to communicate clearly and efficiently using chats, channels, meetings, and calls, while reducing noise and confusion.
Learners will explore best practices for choosing the right communication method, managing notifications and availability, participating in meetings, and configuring key settings that impact collaboration. The course emphasizes real‑world scenarios and practical techniques that help teams move away from email‑heavy communication and adopt Teams with confidence.
Teams Communication Foundations
- What Teams is (and is not)
- Chat vs Channels vs Meetings: when to use each
- Understanding presence, status, and availability
- How Teams fits with Outlook for communication
Chat Best Practices
- 1:1 chats vs group chats
- Using mentions (@person, @channel, @team)
- Formatting messages for clarity
- Managing chat notifications and read receipts
- Pinning, muting, and organizing chats
Channels for Team Communication
- Public vs private channels
- Posting conversations vs replying
- Using announcements effectively
- Channel notifications and follow settings
- When not to use email
Meetings & Calls in Teams
- Scheduling meetings from Teams and Outlook
- Meeting chat vs channel meetings
- Audio, camera, and device settings
- Screen sharing and presenter controls
- Reactions, raise hand, and meeting etiquette
- Recording meetings and where recordings go
Communication Settings That Matter
- Notification settings (chat, channel, meeting)
- Status controls and Do Not Disturb
- Device settings (mic, speaker, camera)
- Accessibility features (captions, background effects)
- Mobile vs desktop communication differences