Course Fees & Payment Terms – Open Enrollment Classes
All open enrollment classes are payable by Credit Card (MasterCard & VISA). The course fee is due upon course registration. Credit Cards will be processed at the time of registration.
Course Fees & Payment Terms – Dedicated Group Training
The course fee is due and payable within thirty (30) days after the course start date. Credit Cards may be processed up to 10 business days prior to the start date, invoices are due net 30 days.
Substitutions Permitted
We welcome the enrollment of a qualified substitute in an enrollee’s place provided the customer notifies us via email before the first day of the course.
Cancellation
We do not impose any penalty if the customer notifies their Account Coordinator of the need to cancel or reschedule 10 business days prior to the scheduled start date of the course. Full Payment will be required if under 10 business days. If we create a custom course for a specific engagement that is non-standard in content, delivery method, etc., based on specific customer requirements, and the customer cancels the course, we will charge for all incurred customization fees.
Policy for the use of AI chat bots during training
AI chat bots—including generative AI assistants, automated responders, and AI-powered chat tools—are not permitted during any training session. This includes both organization‑approved tools and publicly available AI services.
This guideline ensures:
- Full engagement and participation from all learners
- Protection of confidential or sensitive information shared during training
- A fair learning environment where skill development is based on individual understanding
- Fewer distractions and smoother session flow
If you require assistance at any point, please rely on the instructor or the materials provided. Thank you for your cooperation and for helping us maintain a secure, distraction‑free training experience.