Microsoft Teams Frequently Asked Questions

Yes. The external party can join the meeting through the web browser and doesn’t necessarily need a Teams license. Only YOU (the person setting up the meeting) is required to have a license. Think of it as a WebEx meeting. Not everyone who gets invited has a WebEx license, yet they can still join.

Move your mouse to the bottom/ top right of your screen, anywhere not putting your mouse on the main presented screen. Click on the bottom/top right of you screen and it will disappear. As soon as you move your mouse it will come back up.

You can now have up to nine video streams at a time in meetings (3 x 3 grid). Check to see if you have the latest version. Go to your Profile Picture > About > Version. The latest version is

You cannot do this with the desktop app by itself. However, if you login on both the desktop and web browser you can have multiple windows open.

Currently, due to COVID-19, the maximum number of users on a call is 350. However, after COVID-19 this number will decrease to 250 for a Teams meeting. 500 people are allowed on a Teams site.

They are if you have an "Auto-save" button at the top left-hand corner. If you don’t, log a ticket to the ERC and ask them to download the most updated version of Microsoft products.

Normally more than one owner is recommended within a Team. However, if there is only 1 owner and they leave, then you would need to log a ticket with the IT HELP DESK (ServiceNow) via Flip or call the ERC.

You can do this now. However, you need an audio conferencing line.

You cannot delete a chat. You can only delete and edit the messages you have sent in a chat.

You can mute notifications from everyone or you can only allow certain notifications to show up. Click on your profile in the top right-hand corner > settings > notifications > manage notifications. You can also do this is by going to a specific channel, then clicking on the three dots at the top right-hand corner and then click on Channel notifications to manage the pop ups you get for that specific channel.