Office 365 Administration and Troubleshooting (10997)

Office 365 Administration and Troubleshooting (10997)

Instructor Led Course Duration: 3 Days
Self Paced MOC on Demand:  180 Days 

About This Course

This course targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.

Audience Profile

This course is intended for both novice and experienced programmers who have a minimum of three months

After completing this course, students will be able to:

Describe Office 365 services.
Administer Office 365 by using graphical user interface (GUI) and Windows PowerShell.
Administer and troubleshoot directory synchronization and directory objects.
Administer and troubleshoot Skype for Business.
Administer and troubleshoot SharePoint Online.
Administer and troubleshoot Office 365 ProPlus.
Administer and troubleshoot compliance and security in Office 365.

Course Outline

Module 1: Office 365 services overview

This module describes Office 365 services, licensing, tenant, and clients.
Lessons
Overview of Office 365 services
Office 365 licensing overview
Office 365 tenant configuration
Office 365 clients
Lab:  Office 365 services overview
Setting up Office 365 lab environment
Office 365 Domain Name System (DNS) management
Office 365 service configuration

Module 2: Office 365 administration, tools, and techniques

This module describes the tools used for Office 365 administration.
Lessons
Managing Office 365 with administrative portals
Managing Office 365 with Windows PowerShell
Managing administrative access in Office 365
Troubleshooting administration in Office 365
Lab:  Administering Office 365
Using administrative portals
Administering Office 365 with Windows PowerShell
Configuring delegated administrators
Troubleshooting administrative access in Office 365

Module 3: Administering and troubleshooting directory synchronization and directory objects.

This module describes how to administer and troubleshoot directory synchronization with Azure AD Connect, and how to administer user and group objects in Office 365.
Lessons
Directory synchronization and federation overview
Azure AD Connect management
Managing users and groups objects in Office 365
Troubleshooting objects and directory synchronization in Office 365
Lab:  Administering directory synchronization, users, and groups in Office 365
Configuring Azure AD Connect
Managing Office 365 users and groups by using the Office 365 admin center
Managing Office 365 password policies
Troubleshooting users and directory synchronization

Module 4: Administering and troubleshooting Microsoft Exchange Online

This module describes how to administer and troubleshoot Exchange Online service in Office 365.
Lessons
Overview of Exchange Online management
Administering Exchange Online recipients
Administering client access policies in Exchange Online
Troubleshooting Exchange Online
Lab:  Administering and troubleshooting Exchange Online
Configuring and administering Exchange Online recipients
Configuring delegated administration
Configuring client access policies
Troubleshoot Exchange Online

Module 5: Administering and troubleshooting Skype for Business

This module describes how to administer and troubleshoot Skype for Business service in Office 365.
Lessons
Skype for Business management overview
Administering users and connectivity in Skype for Business
Troubleshooting Skype for Business
Lab:  Administering Skype for Business Online
Configuring Skype for Business Online organization settings
Configuring Skype for Business Online user settings
Troubleshooting Skype for Business Online

Module 6: Administering and troubleshooting SharePoint Online

This module describes how to administer and troubleshoot SharePoint Online service in Office 365.
Lessons
SharePoint Online management overview
Administering SharePoint Online site collections
Administering external users in SharePoint Online
Configuring OneDrive for Business
Troubleshooting SharePoint Online
Lab:  Configuring and administering SharePoint Online
Configuring SharePoint Online settings
Creating and configuring a SharePoint site collection
Configuring and verifying external user sharing
Configuring OneDrive for Business
Troubleshooting SharePoint Online

Module 7: Planning and deploying Office 365 ProPlus

This module describes how to plan and implement the deployment of Office 365 ProPlus.
Lessons
Overview of Office 365 ProPlus
Managing user-driven Office 365 ProPlus deployments
Troubleshooting Office 365 ProPlus deployments
Lab:  Managing Office 365 ProPlus installations
Preparing Office 365 ProPlus installations
Managing user-driven Office 365 ProPlus installations
Managing centralized Office 365 ProPlus installations
Troubleshooting Office 365 ProPlus deployments

Module 8: Administering and troubleshooting compliance and security in Office 365

This module describes how to administer and troubleshoot compliance and security features in Office 365.
Lessons
Overview of compliance features in Office 365
Administering Azure Rights Management in Office 365
Administering compliance features in Office 365
Configuring and administering email security in Office 365
Troubleshooting Office 365 compliance and protection
Lab:  Configuring and troubleshooting compliance and security
Configuring Rights Management in Office 365
Configuring compliance features
Configuring email protection
Troubleshooting security and compliance

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